The book is structured in three parts. Part I starts with the motivation for the work and introduces the general structure of the book. Next, chapter 2 provides a brief introduction to main BPM concepts including the business process lifecycle, which describes the analysis of an organization by means of modeling and simulation, business process performance indicators, and the automatic extraction of information from event data. Chapter 3 then offers a summary of the concept of agent and the studies concerning agent-based approaches that involve business process analysis and management studies.
